We are looking for an individual for desktop support technician. This position will be responsible for assisting with installation of hardware, software, and related peripherals, as well as responding to phone calls in a friendly and helpful manner from customers.

• Monitors and responds to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques.
• Assist with network hardware, servers and software installation, troubleshooting, and support.
• Maintains current knowledge of relevant technology as assigned.

• Must have a demonstrable working knowledge of Microsoft Windows 2008\7\8
• Knowledge of TCP/IP,WAN/LAN fundamentals.
• 2 years computer hardware and networking experience.
• Good interpersonal skills are a must.
• Experience with Mac OSX is a plus.
• Familiarity working through and documenting issues in a ticketing system.

• Strong Knowledge of IT Services/Products and excellent understanding of IT infrastructure sales, IT outsourcing, network security, infrastructure, backup, VOIP solutions and related services.
• Ability to take the above and present it in layman’s terms to suit any client’s needs.
• Relentless follow-through on any opportunity.
• Experience and success initiating and handling cold calls.
• Innovative – highly motivated, self-driven professional, with strong client relationship cultivating skills.
• Excellent verbal, written and visual communication skills. A demonstration of both will be required upon interview.
• Ability to plan, develop and execute high growth marketing programs.
• Strong marketing fundamentals.
• Adaptive, flexible and tolerant.